Shipping and Delivery
How does shipping and delivery work?
You've made an order, you're feeling groovy and you're ready to rock Eli's Dyes - now what?
Since these dyes are hand made with love, please give us up to 72 hours before we ship your order.
Estimated arrival time is 1-2 weeks!
Handling Eli's Dyes!
How do we choose colors?
Simply pick what colors you'd like and we'll make your wishes come true. Soon we'll have a secret tie-dye simulator, so you can design it the way you want to!
How small do they run?
Our shirts are fiitted. We've been told they run a bit small, (except the tanks), so we recommend a size up!
How to wash them?
Always keep tie-dye seperate from your whites and lights! As for washing with darker clothes, we recommend you wash them seperately once minimum before you mix them up! We don't want to ruin your other beautful clothes.
Dry on low heat.
Not sure what colors to choose?
If you can't choose all of the amazing colors the world has to offer, you can simply tell us "surprise us!"
Returns and Exchanges
Return and Exchange Policy
If you're not satisfied with your product or something doesn’t fit, let us know! We offer a 30 day return and exchange policy. Just send us an email and we'll send you the info. Exchanges are 100% free for you and we'll pay for the shipping. If it's a return, customers will have to pay for the shipping unless it's a fault of the product.
I have an issue with my order, what can I do?
Something not quite right with your order? Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to change or cancel my order!
How do I contact you?
Email us at firstname.lastname@example.org. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’ :)
We always strive to be the best so we love hearing your thoughts. We also love hearing your Eli's Dyes stories, as it warms our hearts to see our Eli's Dyes being so well loved out in the big wide world. Should you have any feedback for us, please leave a review on our facebook page, https://www.facebook.com/elisdyes/ or email us at email@example.com
Where are you located?
We hand-dye our products in Grant's Pass, Oregon, in the good ole US of A!