Questions

Shipping and Delivery

How does shipping and delivery work?


You've made an order, you're feeling groovy and you're ready to rock Eli's Dyes - now what?

Since these dyes are hand made with love, please give us up to 72 hours before we ship your order.
All of our products ship out through USPS. They will be sent out either first class or priority. A tracking number will be provided as soon as your Eli’s Dyes is mailed out.

Estimated arrival time is 1-2 weeks!





Handling Eli's Dyes!

How do we choose colors?


Simply pick what colors you'd like and we'll make your wishes come true. Soon we'll have a secret tie-dye simulator, so you can design it the way you want to!




How small do they run?


Our shirts are fiitted. We've been told they run a bit small, (except the tanks), so we recommend a size up!




How to wash them?


Always keep tie-dye seperate from your whites and lights! As for washing with darker clothes, we recommend you wash them seperately once minimum before you mix them up! We don't want to ruin your other beautful clothes.

Dry on low heat.




Not sure what colors to choose?


If you can't choose all of the amazing colors the world has to offer, you can simply tell us "surprise us!"





Returns and Exchanges

Return and Exchange Policy


If you're not satisfied with your product or something doesn’t fit, let us know! We offer a 30 day return and exchange policy. Just send us an email and we'll send you the info. Exchanges are 100% free for you and we'll pay for the shipping. If it's a return, customers will have to pay for the shipping unless it's a fault of the product. Email: peaceandlove@elisdyes.com





Contact Us

I have an issue with my order, what can I do?


Something not quite right with your order? Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.




I need to change or cancel my order!


These things happen! Please email us immediately at peaceandlove@elisdyes.com with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process. As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.




How do I contact you?


Email us at peaceandlove@elisdyes.com. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’ :)




Got feedback?


We always strive to be the best so we love hearing your thoughts. We also love hearing your Eli's Dyes stories, as it warms our hearts to see our Eli's Dyes being so well loved out in the big wide world. Should you have any feedback for us, please leave a review on our facebook page, https://www.facebook.com/elisdyes/ or email us at peaceandlove@elisdyes.com




Where are you located?


We hand-dye our products in Grant's Pass, Oregon, in the good ole US of A!